FAQ

I just placed an order. How long will it take for me to receive my order? How is my order being shipped to me? Do you currently ship orders outside of the US? Are there any additional charges for orders to Canada and the US Territories? How do I request a refund or make a return? If I order products from the Dale Smith website, is my credit card secure? What do I do about damaged or defective merchandise? How do I join The Dale Smith® Club? I forgot my password for my account, what do I do? Can I submit a testimonial video for the BodyByDale website & infomercial?

Q. I just placed an order. How long will it take for me to receive my order?

We do all we can to ship your order as quickly as possible. Please allow at least 10 to 15 business days for your order to arrive.

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Q. How is my order being shipped to me?

Most orders are sent via the United States Postal Service.

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Q. Do you currently ship orders outside of the US?

We currently ship to US, Canada and US Territories only. There is a separate shipping charge for each product.

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Q. Are there any additional charges for orders to Canada and the US Territories?

Please be advised that customers outside the Continental U.S. must add $5.95 per item to the cost of S&H, and generally add 2 weeks additional transit time. In addition, Canadian orders must add Provincial GST.

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Q. How do I request a refund or make a return?

Please contact Customer Service. We will be happy to assist you.

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Q. If I order products from the Dale Smith website, is my credit card secure?

Yes. The Dale Smith website uses secure server sockets layer (SSL) technology, which is the industry standard protocol for secure Web-based communications.

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Q. What do I do about damaged or defective merchandise?

Please contact Customer Service. We will be happy to assist you.

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Q. How do I join The Dale Smith® Club?

Send us an email to learn more about The Dale Smith® Club. To sign up, you simply purchase a Body By Dale video, and you are automatically part of The Dale Smith Club.

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Q. I forgot my password for my account, what do I do?

The My Account page offers online password retrieval. If you have forgotten your password reminder or have other questions regarding Account of Dale Smith Club access, please contact Customer Service. We will be happy to assist you.

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Q. Can I submit a testimonial video for the BodyByDale website & infomercial?

Click here to submit your testimonial or send an email to testimonials@bodybydale.com. You can also upload your testimonial to YouTube, and send us a link.

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